1. Introduction
Rachael Katie Cosmetics ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website co2lasersouthampton.co.uk and use our services.
Business Details:
Rachael Katie Cosmetics
63 London Road
Southampton, Hampshire SO15 2AB
United Kingdom
Phone: +44 7450 535007
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name and contact details (email, phone number)
- Information provided through consultation forms
- Skin assessment data
- Appointment and booking information
- Medical history relevant to treatments (collected during consultation)
Automatically Collected Information
- IP address and browser type
- Device information
- Pages visited and time spent on site
- Referral source
3. How We Use Your Information
We use your information to:
- Process and manage your consultation bookings
- Provide personalised treatment recommendations
- Communicate with you about appointments and services
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
Essential Cookies
Required for the website to function properly. These cannot be disabled.
Analytics Cookies
We use analytics tools to understand how visitors interact with our website, helping us improve our services.
Marketing Cookies
We use Facebook Pixel to measure advertising effectiveness and deliver relevant advertisements. You can opt out of personalised advertising through your browser settings or Facebook ad preferences.
5. Data Sharing
We may share your information with:
- Service Providers: Third parties who assist in operating our website and providing services (e.g., booking systems, email providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger or acquisition
We do not sell your personal information to third parties.
6. Your Rights (GDPR)
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing for marketing purposes
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us at +44 7450 535007.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Medical records related to treatments are retained in accordance with professional healthcare guidelines.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Rachael Katie Cosmetics
63 London Road
Southampton, Hampshire SO15 2AB
United Kingdom
Phone: +44 7450 535007
12. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk